Your Terms and conditions
Cancellation policies and procedures
1. how does a cardholder request a cancellation If they cancel within a certain time frame
In case of cancellation of the traveler is within our refund policy parameters to get a reimbursement you should get in contact with info@kattoskytours.com
2. If the travelers cancel within a certain time frame, are they entitled to a full or partial refund?
- For groups of more than 3 people, the total reservation is refunded if canceled more than 72 hours before the reservation time, less than 72 hours no refund applies.
- For reservations of less than 4 people, the total reservation is returned if it is canceled more than 24 hours before the reservation time, less than 24 hours no refund applies.
3. If you (the provider) need to cancel for whatever reason if the cardholder is entitled to a full/partial refund
In any case we cancel a tour, client will get 100% reimbursement.
4. FORCE MAJEURE POLICY
- In case of global pandemics, the 100 % amount of the reservation will be refunded to the traveler.
- If the traveler if the traveler suffers any kind of accident that will not allow to perform the activity, the 100 % amount of the reservation will be refunded to the traveler. we will need a doctor or hospital probe.
- In case of not being able to carry out the activity due to bad weather, the 100 % amount of the reservation will be refunded to the traveler.
5. ‘NO SHOW’ POLICY
- Travelers who do not show up and/or do not report a no-show are not entitled to any refund.
6. ESTÁNDARD REFUND POLICY
Once we receive the cancellation request from the traveler, we will verify that the cancellation complies with our Cancellation policy required for a refund. If compliant, we will activate the refund option in our reservation system as soon as possible, in order to issue a 100% refund. The time frame for the traveler to receive the amount back in his/her bank account depends entirely on the payment provider, which may vary from one booking to another.
7. ENHANCED REFUND TERMS
We have an extension to our standard cancellation and refund policies, through the Enhanced Refund Terms option. At the time of purchase, customers can select Enhanced Refund Terms as an optional extra, which will add 8% of the booking value to the customer’s total. If a client is unable to attend their booking due to a circumstance included in the Enhanced Refund Conditions, the client may request a 100% refund at any time up to the (first) date of the tour/activity, or up to 60 days thereafter, directly through Protect Group.
Remember, this option is only available if full payment is collected from clients at the time of booking, otherwise clients are offered the option to upgrade their refund conditions or to rebook using our standard refund terms and cancellation policy.
Please find the full list of Enhanced Refund Terms here https://www.refundable.me/extended/en/
